Privacy Policy
Airflow Harbor Heating & Air Conditioning · Austin, TX · Effective August 2026
This policy describes how Airflow Harbor Heating & Air Conditioning ("Airflow Harbor," "we," "us") collects, uses, and protects your information when you use our services or website.
Information We Collect
- Contact information — name, phone number, email, and service address you provide when requesting service.
- Service information — details about your HVAC equipment, service history, diagnostics, estimates, and invoices.
- Website information — information you submit through scheduling or contact forms on our website.
We collect this information directly from you. We do not purchase contact lists.
How We Use Your Information
- Scheduling, performing, and documenting HVAC service at your property.
- Communicating with you about your service requests by phone, text message, or email.
- Preparing estimates, invoices, service reports, and warranty registrations.
- Meeting licensing, tax, and regulatory requirements.
Text Messaging (SMS) Data
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
You can opt out of text messages at any time by replying STOP. Full program terms are published at airflowharbor.com/sms-terms_v1.html.
How We Share Information
We share information only when needed to serve you or as required by law:
- Service providers — payment processing, document delivery, warranty registration with equipment manufacturers, and utility rebate programs (such as Austin Energy) when you participate in them.
- Legal requirements — when disclosure is required by law, regulation, or valid legal process.
We do not sell your personal information.
Data Retention & Security
We retain service records as long as needed to support warranties, honor our workmanship coverage, and meet legal requirements. We limit access to your information to those who need it to perform your service.
Your Choices
- Opt out of text messages at any time by replying STOP.
- Request access to or correction of your contact information by emailing us.
- Ask questions about this policy using the contacts below.
Contact Us
| Phone | (737) 355-8777 |
| service@airflowharbor.com | |
| Mailing address | 13492 N Highway 183 #120212, Austin, TX 78750 |